Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. 7 million in fiscal 2021, up from £9. . However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. 13-01-2023 14:29 - edited 13-01-2023 14:30. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. PER MONTH. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. GXO is committed to providing a world-class, diverse workplace. Forum; Apps. Flag for a moderator. on 29-11-2022 08:31. Have checked junk/spam folder as well but nothing. But then the envelope arrived to return it and I used this instead. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. We could not find the parcel anywhere near the house at all. We would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Very. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Virginmedia is a residential service and there is no service guarantee. Entertain me; Broadband Deals. 44pm and the parcel. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Who we work with. 09/11/23 14:35. . Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Paul. Thanks in advance. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. 0 Kudos. Options. I was in all evening and no one came to my door. Browse Virgin Media Virgin Media. Find the closest Collect+ location or courier to you by using our store finder. Tesco Direct. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. They failed to deliver my router on Saturday. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Expecting delivery of router today but Virgin Media have not given me a tracking number. Received into UNKNOWN DEPOT. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. 5 million in 2020. Inpost. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. on 28-03-2023 08:11. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. Number of inclusive HD channels depends on package. Tesco Direct. Get it for your Android device. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Lee1981. Hub 3 stuck at Yodel. Anything else on the BT network you could just use. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. YODEL. This will be a few weeks in advance so you'll have. If your returns label just shows the Collect+ logo, please select Yodel. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. I signed up to Virgin broadband and was told my router would arrive on the 26th. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. We would like to show you a description here but the site won’t allow us. Have been 3 hours on chat waiting for a human to contact me, with no success. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. So I was supposed to received a router and self install on the 26th. Send a parcel with Collect+. Everything you need is posted to you. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help;. We would like to show you a description here but the site won’t allow us. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Virgin Mobile. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Reply. 3 weeks ago. on 16-03-2023 19:38. Sign in . Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Build the ideal Virgin Media package for your unique needs. | Read 364,961-364,980 Reviews out of 785,150Send a parcel with Collect+. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Manage Your Account. Yodel Delivery due tomorrow - No tracking and no order showing. Published: 22 Jun 2022 16:15. Horrible, they treat customers like you own them something. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. Yodel returned to sender. No still no tracking number. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. on 30-05-2023 13:29. The Collect+ Send service is in partnership with Parcel2Go. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Reece_MH. I don’t know what to do, each party is putting the blame on the other and I’m the paying. See Deal. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Options. You're doing the right thing in having the fallback available to 5g. Forum Team. . However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Virgin said my router should arrive on Tuesday the 6th. Where is your parcel coming from: Where is your parcel going to: Weight. . The earliest date for someone to pick up the hub was around 20th January. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Virgin text me in the 25th telling me yodel would contact - 5191673. When he arrived home one day he noticed a note in the letterbox from Yodel. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. 08/11/23 14:01. 25 stars. on 08-11-2022 12:42. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. To whom is May concern. All the documents were signed , all. Please stop sending me endless harassing texts. Yodel are telling me it's not been scanned for a few days and they don't know where it is. I sent it back using the packaging sent to me and using collect plus. See where this Helpful Answer was posted. Options. wonkydragon. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. They never were. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. I called virgin and they said to contact Yodel. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Yodel says delivered but hasn’t. | Read 413,941-413,960 Reviews out of 788,377Mobile phone scam. . Here are some of the most innovative travel videos. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. Then enter your email address, and click on email me my new label and follow the instructions. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. . Your experience matters. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. on 30-05-2023 13:29. But have only in the last - 5206771. Re: Yodel (oh god, no) email when. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Zavvi. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. We would like to show you a description here but the site won’t allow us. - Virgin Media. Networking and WiFi. 10/11/23 10:32. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. I then went onto virgin chat and they said another one would be sent out . No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. VM have rescheduled a second delivery, but tbh even the customer service. I contacted Virgin Team who said it could take 3-5 days - still nothing. I’ve chased Yodel and they have promised to deliver tomorrow . . Try Broadband Only from Virgin Media. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Parcel collected by courier. Openreach has just launched a revised. Very. No recent parcel is showing under your name and address. Yodel strikes again. Mobile Your Account. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. As in the title. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. . We would like to show you a description here but the site won’t allow us. Joining in. So I opted for 4h Jan with Yodel instead. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. backtothefuture. - Track the progress of your sent parcels. wonkydragon. So I went outside my house no package, checked the neighbours. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Quote & Book. I’m so frustrated with Yodel. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. on 26-11-2022 19:16. We would like to show you a description here but the site won’t allow us. In response to Steven_L. Can I ask on this topic, was the handset sent for delivery at any - 5160409You presumably have the tracking info so there's nothing much you can do/need to do. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Receive a two-hour delivery window for every parcel delivered to a door. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Yodel strikes again. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. We would like to show you a description here but the site won’t allow us. When I got there Yodel's customer service said that the package was. Not all channels from a Virgin Media home phone, visit virginmedia. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. We would like to show you a description here but the site won’t allow us. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. New customer to VM and all I’ve had is trouble so far. He assisted me with that but not beyond that. Yes - of course. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. on 22-04-2023 10:15. Yodel deliveries are often delayed. About GXO Logistics. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. Str33t. God help anyone waiting for a delivery from yodel. I contacted Yodel and they said we ju. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. - Track the progress of your returns. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . - 5160409Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. 09/11/23 11:22. VirginMedia can you please help!!!! 0 Kudos. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Webchat Vikram told me on - 5136430. We would like to show you a description here but the site won’t allow us. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. on 19-12-2022 11:41. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. I would like to know if i can rearrange delivery or cancel the order. We would like to show you a description here but the site won’t allow us. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Amazon Returns. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Head to our tracking page, enter your parcel number and see what options are available to you. Yodel was scheduled to deliver my router on 1/9/22. 5 stars and DPD 2. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Account - Mobile. Do you agree with Yodel's 4-star rating? Check out what 948,451 people have written so far, and share your own experience. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Mobile customers can also use the app to keep on. Arrowmunda. We would like to show you a description here but the site won’t allow us. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. I don't work for Virgin Media. virgin media. I've had a look on my end and I can see that this property is new for Virgin. You're claiming one of them items wasn't sent back. It was initially due for delivery yesterday but I received an email on the 25th that stated it would arrive on the 29th instead. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. *If you have a delivery note there should be options to collect the router from your local Yodel depot or request a redelivery. Wish Local. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Why Virgin Media still use Yodel as a delivery partner I don't know. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. They never were. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Virgin Mobile. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. I've received no communication from virgin addressing this, in fact both of the. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Click & Collect with Yodel is easy. Options. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). They'll then give you a receipt that allows you to track your package, so you know when we've got it back. They do have a business service with an SLA, but that of course costs more. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Open the Netflix app on your Virgin TV box and select the Netflix banner. The guy did say it would be a hub 5. | Read 413,941-413,960 Reviews out of 788,377 Mobile phone scam. The items were not ordered or paid for by me. 2 Kudos. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Account - Cable. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. We would like to show you a description here but the site won’t allow us. Being returned to Virgin Media. If you didn't arrange your return through the app, you can find. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Enjoy M250 broadband + phone + O2 SIM for £44. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Thanks,I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Yesterday it was showing for delivery, today if I hadn’t. But this was before we were due to move in - so when Yodel gave m. on 08-11-2022 12:42. The Virgin Media website will open in a new tab. In response to maubarreira88. These holograms are placed in the airports of Amsterdam, Oslo and Rio de Janeiro. Received my new - 5055353Re: Yodel. Use our app to: - Send a parcel from any of our thousands of local stores. Sports Direct. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Hub 3 stuck at Yodel. Delivery company Yodel says it experienced a 'cyber incident' which, one cybersecurity expert says, could be a ransomware attack. Thanks for reaching out to us regarding your issue. 07/11/23 16:47. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. I call virgin and they have no idea about it being returned. . on 25-04-2023 17:04. Phone. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. We wouldn't be able to advise directly on the information provided by. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Well-informed. . Please bear in mind that the delivery window is an estimate and. stole my parcel. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Browse Virgin Media Virgin Media Community. But if the box is truly lost, wouldn’t it be eas. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Hello. Hi there i signed up to virgin bb and tv box over a week ago. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Processed at National Hub. We would like to show you a description here but the site won’t allow us.